FAQ

We’ll receive your order and process it within 2-7 days after purchase.  As soon as we ship your item(s), you’ll receive an email from us with tracking info.  Orders arrive at your door within 15 days but generally arrive faster.

At this time we do not offer international shipping

After your order is placed, it takes 2-7 days to get your items processed, packaged, and prepared for shipping.  You will receive an email with your tracking number as soon as it ships. 

 If you need to make a change to your order, please email us within 12 hours of purchase.  Email us at thepenguinduck@gmail.com and title your email ORDER CHANGE. If it’s been more than 12 hours since purchase, we can’t guarantee a change to your order.